Braintree 3D Secure Authentication Failed

How to fix it

Try these in order — the most common fix is first.

1. 1. Log threeDSecureInfo

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   1. Inspect liabilityShifted and liabilityShiftPossible
   2. If possible is true but shifted false, authentication failed
   Did this fix it? Yes No

2. 2. Review the rules

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   1. Control Panel > Settings > Processing > 3D Secure
   2. Check reject rules for Liability Not Shifted and Card Ineligible
   Did this fix it? Yes No

3. 3. Use a client token

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   1. Tokenization keys cannot verify 3DS cards
   2. Generate a client token server-side
   Did this fix it? Yes No

4. 4. Ask for another payment method

   1. Suggest another card or PayPal when the issuer fails the challenge
   Did this fix it? Yes No

Symptoms

Error 81571 'Failed to authenticate', liabilityShifted false, or no challenge ever appears.

Why it happens

• Reject rule for Liability Not Shifted
• Card ineligible for 3DS or issuer bypass
• Using a tokenization key instead of a client token

This guide also covers

• braintree 3d secure not working
• braintree 81571

Other Braintree errors

• Braintree Processor Declined Error
• Braintree Gateway Rejected Error
• Braintree Fraud Rule Rejecting Good Payments
• Braintree Payout Delayed or Missing
• Braintree Holding My Funds (Risk Hold or Reserve)
• Braintree Account Suspended or Closed
• Braintree Go Live: Sandbox Works but Production Fails
• Braintree Authorization Fingerprint Is Invalid