Braintree Account Suspended or Closed

How to fix it

Try these in order — the most common fix is first.

1. 1. Request the reason

   Copy steps
   1. Reply to the notice or contact support
   2. Ask what documents would resolve it
   Did this fix it? Yes No

2. 2. Secure your funds

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   1. Ask when remaining balances and reserves will be paid out
   2. Do not close your bank account until payouts finish
   Did this fix it? Yes No

3. 3. Export vault data

   1. Ask support about migrating vaulted cards to a new processor (PCI-compliant transfer)
   Did this fix it? Yes No

4. 4. Open a backup processor

   1. Set up Stripe or Adyen so sales continue
   Did this fix it? Yes No

Symptoms

Gateway returns errors, dashboard access is restricted, or you receive a closure email.

Why it happens

• Risk or compliance review
• Chargeback levels
• Inactivity of 12 months or more
• Prohibited business type

This guide also covers

• braintree account closed
• braintree account suspended
• braintree terminated

Other Braintree errors

• Braintree Processor Declined Error
• Braintree Gateway Rejected Error
• Braintree Fraud Rule Rejecting Good Payments
• Braintree 3D Secure Authentication Failed
• Braintree Payout Delayed or Missing
• Braintree Holding My Funds (Risk Hold or Reserve)
• Braintree Go Live: Sandbox Works but Production Fails
• Braintree Authorization Fingerprint Is Invalid