Braintree Holding My Funds (Risk Hold or Reserve)

How to fix it

Try these in order — the most common fix is first.

1. 1. Ask for the exact reason

   Copy steps
   1. Contact support and request the hold type, amount and expected release date
   2. Keep replies in writing
   Did this fix it? Yes No

2. 2. Lower your risk signals

   Copy steps
   1. Respond to disputes with evidence
   2. Block carding with fraud tools and CAPTCHA
   Did this fix it? Yes No

3. 3. Plan cash flow

   Copy steps
   1. Reserves release after the set number of calendar days
   2. Open a backup processor such as Stripe
   Did this fix it? Yes No

Symptoms

Part of your balance is withheld and does not reach your bank.

Why it happens

• Chargeback spike or carding attack
• Rolling reserve set at underwriting
• Money owed netted from disbursements

This guide also covers

• braintree holding funds
• braintree rolling reserve
• braintree risk hold

Other Braintree errors

• Braintree Processor Declined Error
• Braintree Gateway Rejected Error
• Braintree Fraud Rule Rejecting Good Payments
• Braintree 3D Secure Authentication Failed
• Braintree Payout Delayed or Missing
• Braintree Account Suspended or Closed
• Braintree Go Live: Sandbox Works but Production Fails
• Braintree Authorization Fingerprint Is Invalid