How to Cancel Cal.com Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a hosted Cal.com paid plan

   Copy steps
   1. Sign in at app.cal.com as the billing manager or team owner
   2. Open Settings > Billing
   3. Click Manage billing to open the billing portal
   4. Cancel the renewal, then confirm the date paid access ends
   5. Save the confirmation email; if the controls are missing, contact Cal.com support
   Did this fix it? Yes No

2. 2. Downgrade an organization to Teams

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   1. Open your organization settings
   2. Start the downgrade wizard (Plan, Review, Confirm)
   3. Review what will be lost and decide what happens to each team
   4. Confirm; a payment method may be needed for the new Teams plan
   Did this fix it? Yes No

3. 3. Stop a self-hosted deployment

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   1. Back up the PostgreSQL database and configuration
   2. Cancel hosting and storage separately; stopping the app does not stop those charges
   3. Cal.diy itself has no software subscription to cancel
   Did this fix it? Yes No

4. 4. Export your data first

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   1. Export booking CSV data from Insights where available, or use the API v2 bookings endpoint
   2. A booking export is not a full backup: event types, settings and contacts may not be included
   3. Test the booking links you still need after the plan ends
   Did this fix it? Yes No

Symptoms

You are on Teams or Organizations and want to stop paying, or you cannot find the cancel button.

Why it happens

• Only the billing manager can change the subscription
• The renewal is cancelled in the billing portal, not by deleting the account
• Terms: subscription fees are non-refundable except where required by law

This guide also covers

• cancel cal.com
• cal.com refund
• cancel cal.com subscription
• downgrade cal.com teams

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Calendly Subscription (Calendly)

Other Cal.com errors

• Cal.com Time Slots Not Showing
• Cal.com Google Calendar Not Syncing
• Cal.com Microsoft Teams Link Missing
• Cal.com Not Working With Exchange 2019
• Cal.com Reminder Emails Not Sending
• Cal.com Zoom or Google Meet Link Missing
• Cal.com Self-Hosted Redirects to localhost
• Cal.com API v2 Not Starting Self-Hosted