Close CRM Poor Call Quality / Choppy Audio

How to fix it

Try these in order — the most common fix is first.

1. 1. Fix the audio devices

   Copy steps
   1. Open the phone popover and check output, ringing and microphone selectors
   2. Click Test
   3. Prefer System Default in audio settings
   4. Restart Close after changing devices
   Did this fix it? Yes No

2. 2. Improve the network

   Copy steps
   1. Use a wired connection
   2. Close bandwidth-heavy apps
   3. Run a VoIP network test (Twilio) and enable QoS at about 80% of measured bandwidth
   Did this fix it? Yes No

3. 3. Reduce echo

   Copy steps
   1. Lower speaker volume or mic sensitivity
   2. Use a headset
   Did this fix it? Yes No

4. 4. Report the call

   Copy steps
   1. Open the call in the log
   2. Choose the issues experienced, add comments or use the flag icon so Close can check the network data
   Did this fix it? Yes No

Symptoms

Robotic voice, dropouts, echo, one-way audio, calls cutting off.

Why it happens

• High jitter or packet loss on the network
• Wrong audio device selected
• Other apps using the microphone
• Bandwidth contention without QoS

This guide also covers

• close crm call quality
• close crm voice distortion
• close crm choppy audio

Other Close errors

• Close CRM Email Sync Not Working
• Close CRM Outlook / Office 365 Not Sending or Syncing
• Close CRM Calls Not Connecting
• Close CRM No Audio or Microphone Not Working
• Close Power Dialer Not Working or Stuck
• Close CRM SMS Not Sending (10DLC / A2P Registration)
• Close Zapier Integration Not Working
• Close Workflow / Sequence Paused After Email Error