Close Workflow / Sequence Paused After Email Error
Quick answer
When a connected email account errors, Close workflows using it pause. After reconnecting the account, support must resume the subscriptions.
Most likely fix: Reconnect the account first
How to fix it
Try these in order — the most common fix is first.
1. Reconnect the account first
- Settings > Accounts & Apps > Reconnect
- Confirm the account is healthy
Did this fix it?2. Ask support to resume
- Email support@close.com to resume paused workflow subscriptions
Did this fix it?
Symptoms
Workflow steps stop sending, contacts stuck in error.
Why it happens
- Connected email account disconnected
- Workflow paused in error state
This guide also covers
- close workflow paused
- close sequence stopped sending
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