Close Power Dialer Not Working or Stuck

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the Smart View

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   1. Open the calling Smart View and confirm leads match the query
   2. Make sure leads are not being moved out by status changes
   Did this fix it? Yes No

2. 2. Restart the session

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   1. Choose Continue Calling for uncalled leads
   2. Or Start from Scratch to dial everyone again
   3. Use Call Next Lead (Cmd/Ctrl Shift X) after editing
   Did this fix it? Yes No

3. 3. Check plan and permissions

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   1. Power Dialer needs Growth; Predictive Dialer needs Scale
   2. Predictive Dialer is not compatible with Lead Visibility; use a role without it
   Did this fix it? Yes No

Symptoms

Dialer does not call the next lead, queue empty, error on start.

Why it happens

• Smart View has no uncalled leads (it refreshes every 5 minutes or less)
• Lead status change removed the lead from the Smart View
• Plan lacks Power Dialer (Growth or higher)
• Predictive Dialer with Lead Visibility enabled
• Leads called in the last hour are skipped

This guide also covers

• close power dialer not working
• close dialer stuck
• close predictive dialer error

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• Close CRM Outlook / Office 365 Not Sending or Syncing
• Close CRM Calls Not Connecting
• Close CRM Poor Call Quality / Choppy Audio
• Close CRM No Audio or Microphone Not Working
• Close CRM SMS Not Sending (10DLC / A2P Registration)
• Close Zapier Integration Not Working
• Close Workflow / Sequence Paused After Email Error