What causes "Copy.ai Charged After Cancellation"?

Cancel flow not confirmed on the final step Cancelled by a non-owner account Annual plan renewed before cancelling Multiple workspaces with separate subscriptions

How do I fix "Copy.ai Charged After Cancellation"?

1. Check subscription status: Workspace name > Subscription Confirm it shows a cancelled plan and an end date 2. Look for duplicate workspaces: Check each login email you may have used Each workspace has its own subscription 3. Download invoices: Manage Billing > View Invoices > View PDF Note date, amount and plan 4. Contact support and then your bank: Email support with account email and invoice If unanswered, file a chargeback with proof of cancellation

// troubleshooting guide · copy.ai

Copy.ai Charged After Cancellation

Status: Workaround available
platforms:: Web
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · copy-ai/charged-after-cancellation4 FIXES

// quick answer

Trustpilot reviewers report continued charges after cancelling. Check that the cancel was completed to the end, view invoices, then contact support and your bank.

Most likely fix: Check subscription status

How to fix it

// try these in order, the most common fix is first

FIX 1Check subscription status
1. 01Workspace name > Subscription
2. 02Confirm it shows a cancelled plan and an end date
Did this fix it?
FIX 2Look for duplicate workspaces
1. 01Check each login email you may have used
2. 02Each workspace has its own subscription
Did this fix it?
FIX 3Download invoices
1. 01Manage Billing > View Invoices > View PDF
2. 02Note date, amount and plan
Did this fix it?
FIX 4Contact support and then your bank
1. 01Email support with account email and invoice
2. 02If unanswered, file a chargeback with proof of cancellation
Did this fix it?

Symptoms

A Copy.ai charge appears after you thought you cancelled.

Why it happens

C-01Cancel flow not confirmed on the final step
C-02Cancelled by a non-owner account
C-03Annual plan renewed before cancelling
C-04Multiple workspaces with separate subscriptions

// this guide also covers

copy.ai charged after cancellation
copy.ai billing problem

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