// troubleshooting guide · copy.ai
Copy.ai Saved Projects or Prompts Disappeared
- Status
- Workaround available
- platforms:
- Web
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · copy-ai/lost-work-saved-projects-missing4 FIXES
// quick answer
Reviewers describe saved prompts or projects vanishing after updates and crashes mid-project. Back up outputs and check you are in the right workspace.
Most likely fix: Check other workspaces
How to fix it
// try these in order, the most common fix is first
FIX 1Check other workspaces
- 01Switch workspace from the top-left menu
Did this fix it?FIX 2Search chats and projects
- 01Look in project and chat history
Did this fix it?FIX 3Contact support with details
- 01Give workspace, date and item names
Did this fix it?FIX 4Back up going forward
- 01Copy long drafts to Docs regularly
Did this fix it?
Symptoms
Saved content, prompts or projects are missing.
Why it happens
- C-01Updates changing interface/saved items (reported 2024)
- C-02Wrong workspace
- C-03Crash before save
// this guide also covers
- copy.ai lost work
- copy.ai projects disappeared
Still not working?
If Copy.ai keeps failing, you're not alone. See every Copy.ai problem users report or the alternatives people switch to.
Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.
Talk to us