HeyGen Account Suspended or Banned
Quick answer
HeyGen does not publish a suspension appeal process in the pages we found. Contact support with your account email and any error text, and review the moderation policy.
Most likely fix: Rule out a login problem
How to fix it
Try these in order — the most common fix is first.
1. Rule out a login problem
- Try an incognito window.
- Clear cookies for heygen.com and auth0.com only.
- For a Google sign-in loop, sign out of Google fully and retry.
Did this fix it?2. Contact support
- Email support@heygen.com or use chat with account email and error text.
Did this fix it?3. Review the policy
- Read the moderation policy to see which rule your content may have broken.
Did this fix it?4. Dispute wrongful charges
- If you were charged while locked out, ask support for a refund and, if needed, dispute with your card issuer.
Did this fix it?
Symptoms
Cannot log in or workspace says the account is suspended.
Why it happens
- Moderation policy violations (rejected content)
- Payment or billing problems
This guide also covers
- heygen account suspended
- heygen account banned
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