HeyGen Not Loading or Blank Editor
Quick answer
Blank pages are usually caused by browser extensions or cache. Test in an incognito window first.
Most likely fix: Try incognito
How to fix it
Try these in order — the most common fix is first.
1. Try incognito
- Open HeyGen in an incognito window; if it works, an extension is the cause.
Did this fix it?2. Disable extensions
- Disable extensions one at a time, starting with ad blockers and VPNs.
Did this fix it?3. Clear heygen.com cache
- Clear cached files for heygen.com only and reload.
Did this fix it?4. Try another browser
- Test Firefox or Edge, or a new Chrome profile.
Did this fix it?5. Check the avatar
- After changing aspect ratio, confirm the avatar sits inside the canvas.
Did this fix it?
Symptoms
Editor shows a blank page, avatars missing or glitched.
Why it happens
- Ad blocker, privacy, VPN or dark mode extensions
- Stale cache
- Aspect-ratio change pushed the avatar off canvas
This guide also covers
- heygen not working
- heygen blank page
- heygen not loading
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