HeyGen Video Pending or Rejected
Quick answer
Automatic moderation flags videos containing certain words or phrases. Pending videos usually resolve on their own; rejected ones can go to manual review through chat or support@heygen.com.
Most likely fix: Wait if pending
How to fix it
Try these in order — the most common fix is first.
1. Wait if pending
- Many pending videos are approved. Support cannot speed up the automatic review.
Did this fix it?2. Check the moderation policy
- Read HeyGen's moderation policy and edit flagged wording.
Did this fix it?3. Request manual review
- Use chat or email support@heygen.com.
- Include your account email, the video ID and the video's purpose.
Did this fix it?4. Create your own avatar
- HeyGen says creating your own video avatar can lower rejection or delay and speed up processing.
Did this fix it?
Symptoms
Video is marked Pending or Rejected (sometimes as NSFW) and will not render.
Why it happens
- Words or phrases flagged by automatic content detection
- Prohibited avatar creation
- No own verified avatar
This guide also covers
- heygen video rejected
- heygen video pending
- heygen content moderation
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