Sales teams switch for simpler, cheaper CRM. Gain: visual pipeline, no mandatory fees, transparent pricing. Trade-off: less marketing automation.

Enterprise teams switch for more power. Gain: unlimited customization, AppExchange ecosystem. Trade-off: complex, expensive, requires admin.

Budget-conscious businesses switch to Zoho for similar all-in-one functionality at fraction of the cost. Zoho One includes CRM + 40 apps for $45/user/month.

Marketing-focused teams switch for better automation. Gain: stronger email automation, lower cost. Trade-off: weaker CRM features.

SMBs switch for better value - Freshsales offers AI-powered CRM features at lower prices with simpler setup and no mandatory onboarding fees.