How to Turn Off Intercom Fin AI Agent

How to fix it

Try these in order — the most common fix is first.

1. 1. Stop Fin replying

   Copy steps
   1. Remove Fin from every live Workflow where it appears
   2. Pause Fin in the Simple deploy section where it is live
   3. Check Messenger, email and other channels separately
   Did this fix it? Yes No

2. 2. Confirm charges stopped

   Copy steps
   1. Fin stops replying and no new outcomes are generated
   2. Check the Performance report for new outcomes after the change
   Did this fix it? Yes No

Symptoms

Fin keeps answering customers when you want humans, or you want to stop outcome charges.

Why it happens

• Fin is live in a Workflow
• Fin is live through Simple deploy

This guide also covers

• turn off intercom fin
• intercom fin disable
• stop fin ai intercom

The same problem in other apps

All ai & editing tools not working guides →

• Zendesk AI Agent Not Answering (Zendesk)

Other Intercom errors

• Intercom Messenger Not Showing on Website
• Intercom Messenger 403 Missing or Invalid user_hash
• Intercom Fin Resolution Charges Explained
• Intercom Fin Not Answering Questions
• Intercom Emails Not Delivered or Going to Spam
• Intercom Email Domain Authentication Failing (DKIM)
• Intercom Inbox Not Loading or Conversations Missing
• How to Cancel Intercom Subscription