Try or ByeTry or Bye

Intercom Inbox Not Loading or Conversations Missing

Share
Ongoing Web, iOS, Android Updated November 13, 2026Based on 3 user reportsHow we research

Quick answer

Intercom has had inbox incidents where conversations failed to load or updated late. Check the status page for your region before debugging locally.

Most likely fix: Check status

How to fix it

Try these in order — the most common fix is first.

  1. 1. Check status

    1. Open intercomstatus.com and look at your hosting region
    2. Wait for resolution if there is an active incident
    Did this fix it?

  2. 2. Local checks

    1. Hard refresh and try a private window
    2. Try another browser or network, disable extensions
    3. Check browser and phone notification permissions
    Did this fix it?

  3. 3. Escalate

    1. Contact Intercom support with timestamps and conversation IDs
    Did this fix it?

Symptoms

Inbox shows errors, conversations load partially, assigned conversations are missing or notifications arrive late.

Why it happens

  • Service incident (US, EU or AU region)
  • Browser or extension problems
  • Notification permissions

This guide also covers

  • intercom inbox not loading
  • intercom conversations not loading
  • intercom notifications not working
  • intercom down

Still not working?

If Intercom keeps failing, you're not alone. See every Intercom problem users report or the alternatives people switch to.

Done fighting Intercom? Our small team builds your own Intercom alternative, or any software you need: web, mobile, games, desktop. Price agreed together.

Talk to us
Fixed it? Share this guide

The same problem in other apps

All missing or lost data guides →

Other Intercom errors