JazzHR Candidate Emails Not Delivered
Quick answer
When candidates say they never got a JazzHR email, it is usually spam filtering, a mistyped address or a sender-authentication problem. Ask them to check spam and verify your domain setup.
Most likely fix: Rule out the simple causes
How to fix it
Try these in order — the most common fix is first.
1. Rule out the simple causes
- Check the address on the candidate record
- Ask the candidate to check spam and promotions and mark the sender as safe
- Send a test to a different provider
Did this fix it?2. Check authentication
- Ask your IT or domain host to confirm SPF, DKIM and DMARC for your sending domain
- Contact JazzHR support with a sample candidate and time sent
Did this fix it?
Symptoms
Candidates report no confirmation or message emails; replies never arrive.
Why it happens
- Message filtered as spam by the candidate mail provider
- Wrong or mistyped address on the application
- Missing SPF/DKIM/DMARC alignment on the sending domain
- Mail provider blocking bulk-looking mail
This guide also covers
- jazzhr emails not received
- jazzhr candidate email spam
- jazzhr not sending emails
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