Workable Automation Not Working or Not Sending Emails

How to fix it

Try these in order — the most common fix is first.

1. 1. Find the failure

   Copy steps
   1. Open Activity Stream and filter Automated Actions > Failed
   2. Read the yellow box; check the Automated actions page for account-level errors
   Did this fix it? Yes No

2. 2. Fix the sender

   1. A Super Admin restores the user role, or change the sender to a user with permission and a connected calendar
   Did this fix it? Yes No

3. 3. Retrigger

   Copy steps
   1. Failed actions do not resend automatically
   2. Send manually with a bulk action, or move candidates back a stage and into the automation stage
   3. For multiple pipelines set the stages per pipeline
   Did this fix it? Yes No

Symptoms

Automated email or action not sent; error "The assigned sender does not have the permission to send messages".

Why it happens

• Sender downgraded below Hiring Manager/Recruiter or has no connected calendar
• Candidate added by upload or from Talent pool rather than moved in
• Disqualified-candidate setting off
• Each pipeline has its own stage settings

This guide also covers

• workable automation not working
• workable assigned sender does not have the permission to send messages
• workable rejection email not sent

The same problem in other apps

All notifications, reminders & messages not sending guides →

• JazzHR Candidate Emails Not Delivered (JazzHR)

Other Workable errors

• Workable Job Not Posting to LinkedIn
• Workable Cannot Promote Jobs on LinkedIn (Job Slots)
• Workable Application Form Answers Missing or Blank
• Workable Slow, Not Loading or Blank Page
• Workable Payment Declined or Account Expired
• Workable Calendar or Email Not Connecting
• Workable SSO Login Not Working
• Workable Video Interview Not Working for Candidates