Workable Payment Declined or Account Expired
Quick answer
When Workable cannot charge your card, the account becomes overdue and features like publishing jobs stop. Update the card to retry immediately.
Most likely fix: Update payment details
How to fix it
Try these in order — the most common fix is first.
1. Update payment details
- Enter new card details in Plan and Billing; the card is charged again immediately
- Otherwise Workable retries after 3 or 10 days depending on decline type
- Contact support to retry if you fixed it another way
Did this fix it?2. Know what happens if it keeps failing
- The account expires and only Plan and Billing pages stay accessible
- After 30 days it is auto-archived to the Free Plan
- US direct debit: first failure cancels the plan; recurring failures are retried three times over fifteen days
Did this fix it?
Symptoms
Payment declined, cannot publish or archive jobs, account expired.
Why it happens
- Insufficient funds
- Card expired
- Card declined by bank
- US direct debit failure
This guide also covers
- workable payment declined
- workable account expired
- workable billing failed
Still not working?
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