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Workable Calendar or Email Not Connecting

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Ongoing Web Updated November 14, 2026Based on 2 user reportsHow we research

Quick answer

An admin enabling Google or Microsoft 365 is not enough: each user must authorize their own email and calendar. Microsoft 365 may also need IT approval.

Most likely fix: Connect your account

How to fix it

Try these in order — the most common fix is first.

  1. 1. Connect your account

    1. Open any candidate profile
    2. Click the email or calendar icon, then Connect
    3. Grant the requested permissions
    Did this fix it?

  2. 2. Microsoft 365 approval

    1. Ask IT to approve the connection
    2. Admin can share a direct connection link with your subdomain
    Did this fix it?

  3. 3. Wrong sender address

    1. Go to id.workable.com/me and Disconnect Microsoft
    2. Click the email icon on a candidate and pick the correct address
    Did this fix it?

Symptoms

Cannot send candidate emails from your address, self-scheduling not using your availability, emails sent from the wrong address.

Why it happens

  • User has not authorized their own account
  • Microsoft 365 requires admin approval
  • Candidate Reviewers cannot use the icon
  • Workable login address differs from sending address

This guide also covers

  • workable calendar not syncing
  • workable email not connected
  • workable outlook integration

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