Greenhouse Reports Slow or Not Loading

How to fix it

Try these in order — the most common fix is first.

1. 1. Check status

   1. Open status.greenhouse.io for degraded performance or reporting incidents
   Did this fix it? Yes No

2. 2. Narrow the report

   Copy steps
   1. Shorten the date range
   2. Filter by job or department
   Did this fix it? Yes No

3. 3. Report connector

   Copy steps
   1. Sign out and back in
   2. Refresh the report and re-paste its URL
   3. Confirm you have permission to view the report
   Did this fix it? Yes No

4. 4. Escalate

   1. Open a ticket with Greenhouse Technical Support if no incident is posted
   Did this fix it? Yes No

Symptoms

Reports spin, time out or show errors, and background jobs such as notifications are delayed.

Why it happens

• Platform performance degradation
• Very large data ranges
• Report connector permissions
• Reporting lag incidents

This guide also covers

• greenhouse reports slow
• greenhouse reporting not loading
• why is greenhouse so slow

The same problem in other apps

All not loading, error messages & connection guides →

• Lever Resume Upload Error (Lever)
• Ashby Resume Upload Failed or Not Parsing (Ashby)

Other Greenhouse errors

• Greenhouse Application Not Submitting (Error Processing Your Application)
• MyGreenhouse Login Not Working
• Greenhouse Security Code Email Not Received
• Greenhouse Google Calendar Not Syncing
• Greenhouse Outlook 365 Calendar Not Working
• Greenhouse Scorecard Not Submitting or Saving
• Greenhouse HRIS Sync Failed (Workday, BambooHR)
• Greenhouse Resume Not Parsing or Importing Correctly