Greenhouse Scorecard Not Submitting or Saving

How to fix it

Try these in order — the most common fix is first.

1. 1. Save your notes first

   Copy steps
   1. Copy your notes to a local file
   2. Reopen the interview kit from the email link
   3. Paste and submit
   Did this fix it? Yes No

2. 2. Admin: fix the stage

   Copy steps
   1. Open the job Interview Plan
   2. Add an interview to the application review stage
   Did this fix it? Yes No

3. 3. Re-sync the interview

   1. Make sure the scheduling address was a guest and the kit URL was in the invite
   Did this fix it? Yes No

4. 4. Check status

   1. Look for scorecard incidents at status.greenhouse.io
   Did this fix it? Yes No

Symptoms

Error in the top right when saving, submit button blocked, or interview kit not found.

Why it happens

• Autosave failing
• No interviews in the stage interview plan (application review)
• Interview never synced from the calendar
• Greenhouse incident

This guide also covers

• greenhouse scorecard not saving
• greenhouse cant submit scorecard
• greenhouse scorecard error

Other Greenhouse errors

• Greenhouse Application Not Submitting (Error Processing Your Application)
• MyGreenhouse Login Not Working
• Greenhouse Security Code Email Not Received
• Greenhouse Google Calendar Not Syncing
• Greenhouse Outlook 365 Calendar Not Working
• Greenhouse Reports Slow or Not Loading
• Greenhouse HRIS Sync Failed (Workday, BambooHR)
• Greenhouse Resume Not Parsing or Importing Correctly