Greenhouse HRIS Sync Failed (Workday, BambooHR)

How to fix it

Try these in order — the most common fix is first.

1. 1. Read the status email

   Copy steps
   1. Open the HRIS Link email for the failed run
   2. Note the error code and field
   Did this fix it? Yes No

2. 2. Fix data mismatches

   Copy steps
   1. Make offer details match HRIS dropdowns exactly
   2. Remove trailing spaces in names
   3. Create missing offices or users
   Did this fix it? Yes No

3. 3. Resolve duplicates

   1. Check the HRIS for an existing record with the same name or email
   Did this fix it? Yes No

4. 4. Escalate

   1. Contact Greenhouse Technical Support with the error text
   Did this fix it? Yes No

Symptoms

Hired candidates do not appear in the HRIS, or HRIS Link emails report errors.

Why it happens

• Required custom field or Yes/No value mismatch
• Missing office or user referenced
• Duplicate name or email
• Dropdown values not matching exactly
• Webhook endpoint down

This guide also covers

• greenhouse hris sync failed
• greenhouse bamboohr sync
• greenhouse workday integration error

The same problem in other apps

All sync failures guides →

• Lever Calendar Not Syncing (Lever)
• Ashby Calendar Sync Not Working (Ashby)

Other Greenhouse errors

• Greenhouse Application Not Submitting (Error Processing Your Application)
• MyGreenhouse Login Not Working
• Greenhouse Security Code Email Not Received
• Greenhouse Google Calendar Not Syncing
• Greenhouse Outlook 365 Calendar Not Working
• Greenhouse Scorecard Not Submitting or Saving
• Greenhouse Reports Slow or Not Loading
• Greenhouse Resume Not Parsing or Importing Correctly