Greenhouse Resume Not Parsing or Importing Correctly

How to fix it

Try these in order — the most common fix is first.

1. 1. Re-export the resume

   Copy steps
   1. Save as text-based PDF or DOCX under 2.5 MB
   2. Remove images and fancy layouts
   Did this fix it? Yes No

2. 2. Recruiters: re-upload

   Copy steps
   1. Open the candidate profile
   2. Replace the resume file and review parsed fields
   Did this fix it? Yes No

3. 3. Enter fields manually

   1. Edit the profile and add missing details
   Did this fix it? Yes No

Symptoms

Candidate profile is missing fields, shows a failed parse or imported resume looks wrong.

Why it happens

• File over 2.5 MB
• Graphics, photos or word art
• Scanned image PDF

This guide also covers

• greenhouse resume not parsing
• greenhouse resume upload failed
• greenhouse unsuccessful resume parse

Other Greenhouse errors

• Greenhouse Application Not Submitting (Error Processing Your Application)
• MyGreenhouse Login Not Working
• Greenhouse Security Code Email Not Received
• Greenhouse Google Calendar Not Syncing
• Greenhouse Outlook 365 Calendar Not Working
• Greenhouse Scorecard Not Submitting or Saving
• Greenhouse Reports Slow or Not Loading
• Greenhouse HRIS Sync Failed (Workday, BambooHR)