Ashby Resume Upload Failed or Not Parsing
Quick answer
Resume uploads on Ashby fail or fill the form wrongly when the file is a scanned image, password protected, too large or an unsupported format. Export a fresh text-based PDF and check the auto-filled fields by hand.
Most likely fix: Export a clean text-based PDF
How to fix it
Try these in order — the most common fix is first.
1. Export a clean text-based PDF
- Re-save from Word or Google Docs with File > Download > PDF
- Check that you can select text in the PDF
- Remove password protection and keep the file small (a few MB)
Did this fix it?2. Fix auto-filled fields manually
- After upload review name, email, phone, work history
- Overwrite wrong values; the parser is a convenience only
Did this fix it?3. For recruiters: resume will not open in Ashby
- Refresh the browser (Ashby advised this during a past resume viewing incident)
- Check status.ashbyhq.com for open incidents
- Download the file from the candidate profile instead of previewing
Did this fix it?
Symptoms
Upload spinner never finishes, an error appears under the file field, or the form fills with wrong or empty data after upload.
Why it happens
- Scanned or image-only PDF with no selectable text
- Password-protected or corrupted file
- File too large or unsupported format
- Resume parser maps fields imperfectly
- Ashby had an incident with slow resume uploads or viewing (status page, March 2026 and earlier)
This guide also covers
- ashby resume upload
- ashby resume parsing wrong
- ashby cannot view resume
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