Ashby Login Problems: Can't Sign In
Workaround available Web, mobile web Updated November 13, 2026Based on 3 user reportsHow we research
Quick answer
Ashby sign-in uses Google, Microsoft, magic link or SSO, and failures are usually the wrong method, a missing account or SSO not provisioned. Use the method your admin set up and ask for an invite if needed.
Most likely fix: Use the right sign-in method
How to fix it
Try these in order — the most common fix is first.
1. Use the right sign-in method
- Go to app.ashbyhq.com and pick Google, Microsoft, magic link or SSO
- Use the email your admin invited
Did this fix it?2. Magic link not arriving
- Check spam and quarantine
- Request one new link and wait a few minutes before another
- Allow Ashby email domains with your IT
Did this fix it?3. SSO trouble
- Ask an admin to confirm your user exists (SSO needs an existing account)
- Admins can configure Directory Sync (SCIM) to provision users, available on Plus and Enterprise
Did this fix it?4. Candidates
- Candidates apply without an Ashby account; if a link will not open, ask the recruiter for a fresh one
Did this fix it?
Symptoms
Magic link email does not arrive, SSO loops back, or account not found.
Why it happens
- Using a different sign-in method than your company configured
- SSO users must already have an Ashby account
- Magic link in spam or expired
- Different email address from the invited one
This guide also covers
- ashby login
- ashby sso not working
- ashby magic link
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