Workable Video Interview Not Working for Candidates
Quick answer
Candidates failing a Workable video interview usually have deadline, browser, camera, microphone or network problems. Extend the due date and resend.
Most likely fix: Candidate fixes
How to fix it
Try these in order — the most common fix is first.
1. Candidate fixes
- Clear browser history and cache
- Update or switch to a supported browser
- Use a stronger network or a desktop instead of mobile
Did this fix it?2. Recruiter fixes
- Resend the video interview from the candidate profile with a new due date
- If it continues, candidate emails support@workable.com with steps tried, screenshot and a HAR file if requested
Did this fix it?
Symptoms
Candidate cannot start or record the video interview, or missed the deadline.
Why it happens
- Due date passed
- Outdated or unsupported browser
- Camera, microphone or network issues
This guide also covers
- workable video interview not working
- workable video interview camera
- workable video interview deadline
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