Klaviyo Abandoned Cart Flow Not Sending

How to fix it

Try these in order — the most common fix is first.

1. 1. Confirm the event arrives

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   1. Open a test profile and look for Started Checkout or Added to Cart in the activity feed
   2. If nothing appears, fix the integration first
   Did this fix it? Yes No

2. 2. Match trigger and status

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   1. Make sure the flow trigger matches the event you receive
   2. Set the flow and every email to Live
   Did this fix it? Yes No

3. 3. Use Preview Trigger Setup and filters

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   1. Run Preview Trigger Setup on the flow
   2. Review trigger filters and flow filters for conditions nobody can meet
   Did this fix it? Yes No

4. 4. Check skip reasons

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   1. Open Recipient Activity and read the skip reason or status
   2. Review Smart Sending
   3. Turn off Shopify's abandoned checkout emails to avoid duplicates
   Did this fix it? Yes No

Symptoms

The abandoned cart flow shows no recipients or skips everyone even though shoppers are abandoning carts.

Why it happens

• Using Added to Cart trigger without the extra code snippet
• Started Checkout event never logged for the shopper
• Flow or an email still in Draft or Manual
• Trigger filters excluding everyone
• Smart Sending or quiet hours skipping recipients
• Shopify's own abandoned checkout emails also enabled

This guide also covers

• klaviyo abandoned cart not working
• klaviyo flow not sending
• klaviyo flow not triggering
• klaviyo started checkout

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Mailchimp Emails Going to Spam (Mailchimp)

Other Klaviyo errors

• How to Cancel Klaviyo Subscription
• Klaviyo Emails Going to Spam
• Klaviyo Shopify Integration Not Syncing
• Klaviyo Account Disabled or Suspended
• Klaviyo Double Opt-In Email Not Sending
• Klaviyo SMS Not Sending or Skipped
• Klaviyo Duplicate Profiles
• Why Is My Klaviyo Bill So High