How to Cancel Klaviyo Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel the plan (Owner or Admin)

   Copy steps
   1. Open the account menu and select Billing
   2. On the Overview tab click Cancel plan
   3. Select the plan(s) or Cancel all plans, then Continue
   4. Pick a reason and click Continue
   5. Choose to end at the end of the billing cycle (recommended) or immediately
   6. Enter the account name and click Cancel plan
   Did this fix it? Yes No

2. 2. Downgrade to the free plan instead

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   1. With 2+ paid plans, cancelling only the email or SMS plan switches that plan to free
   2. If it is your only paid plan, wait for cancellation to take effect
   3. Then go to Billing > Preferences > Reactivate to free and click Activate free plan
   4. You can't downgrade while an invoice is outstanding
   Did this fix it? Yes No

3. 3. Close and delete the account (Owner only)

   Copy steps
   1. Export campaign and flow analytics, profiles and templates first
   2. Billing > Overview > Cancel plan > Close and delete account > Continue
   3. Select a reason, confirm the account name, click Close account, then Exit Klaviyo
   4. Permanent data deletion follows
   Did this fix it? Yes No

4. 4. Refunds and annual or manual plans

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   1. Klaviyo's help center says an immediate cancellation is not refunded for the rest of the cycle
   2. The self-serve article doesn't cover annual, prepaid or manually billed plans; contact Support for those
   3. After cancelling all plans, re-enable Shopify and other integrations if you reactivate
   Did this fix it? Yes No

Symptoms

You want to stop paying for Klaviyo, or you are not sure whether cancelling deletes your data or breaks your Shopify flows.

Why it happens

• Only Owners and Admins can cancel; only Owners can close the account
• Manually billed plans and contracts longer than one month can't be cancelled self-serve
• Cancelling all paid plans disables integrations
• Child accounts in a shared billing family must go through Support

This guide also covers

• cancel klaviyo
• klaviyo cancel subscription
• klaviyo refund
• delete klaviyo account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Mailchimp Subscription (Mailchimp)

Other Klaviyo errors

• Klaviyo Emails Going to Spam
• Klaviyo Shopify Integration Not Syncing
• Klaviyo Abandoned Cart Flow Not Sending
• Klaviyo Account Disabled or Suspended
• Klaviyo Double Opt-In Email Not Sending
• Klaviyo SMS Not Sending or Skipped
• Klaviyo Duplicate Profiles
• Why Is My Klaviyo Bill So High