How to Cancel Mailchimp Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Downgrade to the Free plan (keeps your account)

   Copy steps
   1. Click your profile icon > Account & billing
   2. Open the Billing menu > Monthly plans (or Plans) > Change plan
   3. Choose the Free plan and click Downgrade
   4. Check your audience: Free allows 250 contacts and 500 emails per month, and sending pauses if you exceed it
   5. Legacy Pay As You Go: remaining credits are lost when you switch to Free
   Did this fix it? Yes No

2. 2. Pause a monthly plan instead of cancelling

   Copy steps
   1. Account & billing > Settings > Pause or delete account
   2. Choose Pause and confirm
   3. Third-party guides report the pause lasts 3 or 6 months and then billing resumes automatically; set a reminder to check
   Did this fix it? Yes No

3. 3. Delete the account permanently

   Copy steps
   1. Export audiences and reports first: Account & billing > Settings > Manage my data
   2. Account & billing > Settings > Pause or delete account > Delete account
   3. Deletion cannot be undone and your audiences and reports can't be restored
   4. Pay any outstanding balance first or the account can't be closed
   Did this fix it? Yes No

4. 4. Billed through Intuit, Shopify or an app store?

   Copy steps
   1. If you log in with Intuit credentials, check the Intuit account for the subscription
   2. Check your card or bank statement for the merchant name to see who is billing you
   3. If charges continue after deletion, contact Mailchimp support with the account email and invoice number
   Did this fix it? Yes No

5. 5. Refunds

   Copy steps
   1. Mailchimp's terms are described by third-party sources as no refunds for unused time
   2. Reported exceptions: a system error on Mailchimp's side, or a request made within days of an unwanted renewal
   3. Ask support in writing; if charged in error, dispute with your card issuer as a last resort
   Did this fix it? Yes No

Symptoms

You want to stop paying for Mailchimp but can't find the cancel button, or you were billed again after you thought you had cancelled.

Why it happens

• Mailchimp has no single 'cancel' button: you choose between downgrading, pausing or deleting
• Only the account Owner or an Admin can see billing and close the account
• Billing tied to the Intuit account, an app marketplace or a legacy plan lives in a different place
• Contacts and sends over the Free limit (250 contacts, 500 emails/month) can block a downgrade or pause sending

This guide also covers

• cancel mailchimp
• how to cancel mailchimp subscription
• mailchimp refund
• delete mailchimp account
• mailchimp still charging me

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Klaviyo Subscription (Klaviyo)
• How to Cancel Kit (ConvertKit) Subscription (ConvertKit (Kit))

Other Mailchimp errors

• Mailchimp Emails Going to Spam
• Mailchimp Domain Authentication Failed
• Mailchimp Account Suspended or Disabled
• Mailchimp Free Plan Limits and Sending Paused
• Why Is Mailchimp So Expensive? Reduce Billable Contacts
• Mailchimp Contact Import Not Working
• Mailchimp Automation Not Sending
• Mailchimp Campaign Stuck Sending or Not Delivered