How to Cancel Kit (ConvertKit) Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel the paid plan

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   1. Log in at kit.com and open Settings > Account & Billing
   2. Choose to cancel your subscription and confirm
   3. Your account stays active until the last day of the billing period you already paid for, then moves to the free plan
   Did this fix it? Yes No

2. 2. Downgrade Pro to Creator instead

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   1. Open Settings > Account & Billing and click Downgrade
   2. The change happens at the end of the billing period and you keep Pro features until then
   3. Downgrades are not prorated or refunded; use Keep my Pro plan to undo a scheduled downgrade
   Did this fix it? Yes No

3. 3. Drop to a lower subscriber tier

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   1. If your subscriber count fell, click Switch to a lower tier under Account & Billing
   2. The lower price starts on the next billing date
   3. If the option is missing, email help@kit.com after deleting unneeded subscribers
   Did this fix it? Yes No

4. 4. Request a refund

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   1. Kit's billing article says new customers can request a full refund within 30 days of their first payment
   2. Annual plans follow the same rule
   3. Contact help@kit.com or the in-app messenger; payments after the first 30 days are not refunded
   Did this fix it? Yes No

5. 5. Switch annual to monthly

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   1. Contact support through the in-app messenger
   2. The switch happens at the end of the annual cycle, not immediately
   Did this fix it? Yes No

Symptoms

You want to stop paying, downgrade, or get money back, and can't find the cancel button or don't know what happens to your list.

Why it happens

• Cancel and downgrade live in the same Account & Billing screen, so it is easy to pick the wrong one
• Annual plans are not prorated or refunded after 30 days
• Billing is based on subscriber count, so a high bill is often a list-size issue, not a plan issue

This guide also covers

• cancel convertkit
• cancel kit subscription
• convertkit refund
• kit refund policy
• how to cancel convertkit account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Mailchimp Subscription (Mailchimp)

Other ConvertKit (Kit) errors

• ConvertKit (Kit) Emails Going to Spam
• ConvertKit (Kit) Sequence Not Sending
• ConvertKit (Kit) Automation Not Triggering
• ConvertKit (Kit) Confirmation Email Not Sending
• ConvertKit (Kit) Subscribers Not Showing Up on List
• ConvertKit (Kit) Custom Domain Not Verifying
• ConvertKit (Kit) Form Not Showing on Website
• ConvertKit (Kit) CSV Import Failed or Wrong Subscriber Count