ConvertKit (Kit) Confirmation Email Not Sending

How to fix it

Try these in order — the most common fix is first.

1. 1. Check account approval

   Copy steps
   1. Look for a yellow banner at the top of your Kit account
   2. Click it to submit the account for approval
   Did this fix it? Yes No

2. 2. Enable the confirmation email

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   1. Open the form or landing page builder, click Settings, then Confirmation Email
   2. Tick Send confirmation email; it only applies to future signups
   Did this fix it? Yes No

3. 3. Fix the From address

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   1. Under Confirmation Email click Edit Email Contents
   2. Use an address on your custom domain, not Gmail or Yahoo
   Did this fix it? Yes No

4. 4. Check email history and testing limits

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   1. Go to Subscribers > List, search the address and open the profile to see bounces
   2. Delete yourself between tests or use aliases because of the 12-hour limit
   Did this fix it? Yes No

5. 5. Check template requirements

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   1. Make sure the template has an unsubscribe link
   2. Add the {{ address }} variable or your physical address
   Did this fix it? Yes No

Symptoms

People sign up but never receive the confirmation or incentive email.

Why it happens

• Account not yet approved (yellow banner)
• Confirmation email disabled on the form
• Freemail From address
• 12-hour resend limit while testing
• Missing unsubscribe link or physical address in the template
• Email in spam or Promotions

This guide also covers

• convertkit confirmation email not sending
• kit incentive email not received
• convertkit double opt in not working

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Mailchimp Emails Going to Spam (Mailchimp)

Other ConvertKit (Kit) errors

• How to Cancel Kit (ConvertKit) Subscription
• ConvertKit (Kit) Emails Going to Spam
• ConvertKit (Kit) Sequence Not Sending
• ConvertKit (Kit) Automation Not Triggering
• ConvertKit (Kit) Subscribers Not Showing Up on List
• ConvertKit (Kit) Custom Domain Not Verifying
• ConvertKit (Kit) Form Not Showing on Website
• ConvertKit (Kit) CSV Import Failed or Wrong Subscriber Count