Mailchimp Account Suspended or Disabled

How to fix it

Try these in order — the most common fix is first.

1. 1. Find the reason

   Copy steps
   1. Log in and open your Account page
   2. Read the Compliance messages under Account History
   3. Check the email sent to the primary account contact
   Did this fix it? Yes No

2. 2. Respond through the channel in the email

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   1. Follow the instructions in the compliance email
   2. Reviews are reported Monday to Friday, 9am-5pm EST
   3. Paid users can use email and chat support after logging in
   Did this fix it? Yes No

3. 3. Fix the cause before resending

   Copy steps
   1. Authenticate your domain
   2. Remove bounced and unengaged contacts
   3. Confirm every contact opted in and keep proof of consent
   Did this fix it? Yes No

4. 4. Plan a backup

   Copy steps
   1. Export your audience regularly (Account & billing > Settings > Manage my data)
   2. Keep a second provider ready for time-critical sends
   Did this fix it? Yes No

Symptoms

Sending and imports are disabled, or you can't log in at all, often right before a scheduled campaign.

Why it happens

• Abuse complaints above Mailchimp's threshold
• High hard bounce or unsubscribe rate
• Unauthenticated sending domain
• Terms-of-use or anti-spam violations (for example purchased lists)
• Direct complaints from recipients

This guide also covers

• mailchimp account suspended
• mailchimp account disabled
• mailchimp compliance review
• mailchimp account deactivated

Other Mailchimp errors

• How to Cancel Mailchimp Subscription
• Mailchimp Emails Going to Spam
• Mailchimp Domain Authentication Failed
• Mailchimp Free Plan Limits and Sending Paused
• Why Is Mailchimp So Expensive? Reduce Billable Contacts
• Mailchimp Contact Import Not Working
• Mailchimp Automation Not Sending
• Mailchimp Campaign Stuck Sending or Not Delivered