Leonardo.ai Premium Features or Tokens Missing After Login

How to fix it

Try these in order — the most common fix is first.

1. 1. Verify the account

   Copy steps
   1. Click the arrow beside your profile at the bottom left to see the logged-in email
   2. If it does not match, click Logout and log in with the correct email or method
   3. Use the matching Google, Apple or other login button used at sign-up
   Did this fix it? Yes No

2. 2. Check Personal vs Team

   Copy steps
   1. Team accounts appear below Personal and are labeled Team
   2. Switch between them from the profile menu
   Did this fix it? Yes No

3. 3. Ask support

   1. Use the chat icon at the bottom right or email support@leonardo.ai if you do not know which email you used
   Did this fix it? Yes No

Symptoms

You log in but see free-tier limits, no paid tokens or no premium features.

Why it happens

• Account signed in with a different email or method (for example Google vs email)
• Signed into Personal instead of the Team account, or the reverse

This guide also covers

• leonardo ai tokens missing
• leonardo ai subscription not showing
• leonardo ai paid plan not working

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