How to Exclude Your Own Visits in Matomo

How to fix it

Try these in order — the most common fix is first.

1. 1. Exclude by IP

   Copy steps
   1. Go to Administration > Websites > Manage > Settings (or global settings)
   2. Enter your IP or a CIDR range in excluded IPs
   3. Exclusion works even with IP anonymisation
   Did this fix it? Yes No

2. 2. Use the ignore cookie

   Copy steps
   1. Open your Matomo Personal Settings and click the link under 'Exclude your visits using a cookie'
   2. Repeat on every browser and device
   Did this fix it? Yes No

3. 3. Use the opt-out for admins

   1. Administration > Privacy > Users opt-out sets a cookie that stops tracking
   Did this fix it? Yes No

4. 4. Clean past data

   1. Exclusions are not retroactive, so remove past visits with the log deletion tools or accept them
   Did this fix it? Yes No

Symptoms

Your own visits inflate the numbers, or you set an exclusion and still see yourself.

Why it happens

• No IP exclusion configured
• Dynamic IP address
• Ignore cookie set on one browser only
• Cookie blocked when Matomo is on a different domain or in Safari
• Exclusions do not apply to earlier data

This guide also covers

• matomo exclude my ip
• matomo ignore my visits
• matomo exclude traffic

Other Matomo errors

• Matomo Shows No Data (There Is No Data for This Report)
• Matomo Reports Not Updating (Archiving Cron Not Working)
• Matomo for WordPress Not Showing Statistics
• Matomo 'Oops... There Was a Problem During the Request' Error
• Matomo Archiving Slow or Out of Memory on Large Sites
• Matomo Blocked by Ad Blockers (Undercounting Visitors)
• Why Matomo Numbers Differ From Google Analytics and Search Console
• Matomo 'Keyword Not Defined' (Missing Search Keywords)