Matomo Shows No Data (There Is No Data for This Report)

How to fix it

Try these in order — the most common fix is first.

1. 1. Check whether visits are recorded

   Copy steps
   1. Go to Visitors > Visits log and select today
   2. Visits listed but empty reports means archiving, so use the archiving guide
   3. No visits listed means a tracking problem, continue below
   Did this fix it? Yes No

2. 2. Check the tracking code

   Copy steps
   1. Copy the code again from the Matomo admin tracking code screen without extra spaces or characters
   2. Replace localhost or 127.0.0.1 with the real Matomo URL
   3. Confirm idsite matches your site
   Did this fix it? Yes No

3. 3. Rule out blockers and Do Not Track

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   1. Test in a clean browser window without Adblock, NoScript or Ghostery
   2. Turn off Do Not Track in the browser and retest
   Did this fix it? Yes No

4. 4. Confirm requests are sent

   Copy steps
   1. Open Developer Tools > Network and look for matomo.php? requests
   2. If they are blocked or fail, check your web server error log (Apache, nginx or IIS) and exclude matomo.php and matomo.js from any Basic or Digest authentication
   Did this fix it? Yes No

5. 5. Check consent settings

   Copy steps
   1. Look for _paq.push(['requireConsent']) in the code
   2. Connect a consent manager that works with Matomo, or remove it only if consent is not required where you operate
   Did this fix it? Yes No

6. 6. On-Premise: enable archiving and test plugins

   Copy steps
   1. Administration > System > General Settings: set browser-triggered archiving to Yes to test
   2. Disable third-party plugins temporarily and update Matomo to the latest version
   Did this fix it? Yes No

Symptoms

Reports say 'There is no data for this report' or 'No data has been recorded yet' after installing the tracking code.

Why it happens

• Wrong or mangled tracking code, wrong idsite, or localhost in the Matomo URL
• Wrong website or date selected in the report
• Ad blocker, NoScript or Ghostery blocking the tracker
• Browser Do Not Track enabled (Matomo respects it by default)
• Browser-triggered archiving set to No with no cron job (On-Premise)
• requireConsent in the tracking code waits for opt-in
• Third-party plugin conflicts, mod_security, HTTP Basic auth on matomo.php, or an outdated local matomo.js

This guide also covers

• matomo no data
• matomo not tracking
• matomo there is no data for this report

Other Matomo errors

• Matomo Reports Not Updating (Archiving Cron Not Working)
• Matomo for WordPress Not Showing Statistics
• Matomo 'Oops... There Was a Problem During the Request' Error
• Matomo Archiving Slow or Out of Memory on Large Sites
• Matomo Blocked by Ad Blockers (Undercounting Visitors)
• Why Matomo Numbers Differ From Google Analytics and Search Console
• How to Exclude Your Own Visits in Matomo
• Matomo 'Keyword Not Defined' (Missing Search Keywords)