Matomo for WordPress Not Showing Statistics

How to fix it

Try these in order — the most common fix is first.

1. 1. Check tracking first

   Copy steps
   1. Open Visits Log or Real Time, check the date and use an incognito window to generate a visit
   2. If empty, fix tracking before archiving
   Did this fix it? Yes No

2. 2. Check the archiving cron

   Copy steps
   1. Open Matomo Analytics > Diagnostics (System Report in older versions)
   2. In the Crons section look at the 'Last ended' date for the Archive row
   3. Fix errors or warnings in the System Report
   Did this fix it? Yes No

3. 3. Run archiving manually

   Copy steps
   1. In the System Report Troubleshooting section click 'Archive reports'
   2. Check errors at the top of the page
   Did this fix it? Yes No

4. 4. Turn on logging

   Copy steps
   1. Set WP_DEBUG and WP_DEBUG_LOG to true in wp-config.php
   2. Wait a few hours, then search wp-content/debug.log for 'Matomo'
   Did this fix it? Yes No

5. 5. Workaround for async archiving

   1. If the System Report shows Supports Async Archiving: Yes, add define( 'MATOMO_SUPPORT_ASYNC_ARCHIVING', false ); to wp-config.php
   Did this fix it? Yes No

Symptoms

The Matomo Analytics reports in WordPress are empty or stuck, while the Visits Log may show visits.

Why it happens

• Tracking itself failing (Visits Log and Real Time empty)
• WP-Cron archiving not running or failing
• Missing MySQL permissions or other System Report errors
• Archiving works manually but fails on its scheduled run
• Wrong date selected or very low traffic

This guide also covers

• matomo wordpress no statistics
• matomo for wordpress not archiving

The same problem in other apps

All missing or lost data guides →

• Plausible Custom Events and Goals Not Showing (Plausible Analytics)
• Umami Custom Events Not Showing (Umami)
• PostHog Events Not Showing Up (PostHog)
• Fathom Events Not Showing Up (Fathom Analytics)
• Simple Analytics Events Not Showing (Simple Analytics)

Other Matomo errors

• Matomo Shows No Data (There Is No Data for This Report)
• Matomo Reports Not Updating (Archiving Cron Not Working)
• Matomo 'Oops... There Was a Problem During the Request' Error
• Matomo Archiving Slow or Out of Memory on Large Sites
• Matomo Blocked by Ad Blockers (Undercounting Visitors)
• Why Matomo Numbers Differ From Google Analytics and Search Console
• How to Exclude Your Own Visits in Matomo
• Matomo 'Keyword Not Defined' (Missing Search Keywords)