Teams for video meetings can be clunky compared to Zoom's polished experience. Organizations needing frequent external meetings prefer Zoom's frictionless guest joining and brand recognition.

Organizations not committed to Microsoft switch for simpler pricing, browser-based tools, and Google's collaboration ecosystem. Google Meet's no-download joining and real-time doc collaboration appeal to agile teams.

Teams switch for better UX and integrations. Gain: 2,600+ integrations, cleaner interface. Trade-off: expensive per-user, no bundled video.

Google Workspace users switch to consolidate. Gain: Gmail integration, included. Trade-off: basic features, less adoption.

Tech startups switch for better voice and free tier. Gain: unlimited history free, great voice. Trade-off: less professional, no enterprise features.

Teams using Notion for documentation switch to pairing it with a dedicated video tool rather than Teams' all-in-one approach. Better docs + better video beats mediocre-at-both.