// troubleshooting guide · murf ai
Murf AI Not Letting Me Download After Buying a Plan
- Status
- Workaround available
- platforms:
- Web (Murf Studio)
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · murf-ai/unable-to-download4 FIXES
// quick answer
Downloads are blocked until the paid plan is active on the account you're logged into, and projects using a feature outside your plan (e.g. Audio to Text on Creator) still ask you to upgrade.
Most likely fix: Refresh and re-login
How to fix it
// try these in order, the most common fix is first
FIX 1Refresh and re-login
- 01Reload Murf Studio
- 02Log out and log back in with the exact email you used to pay
Did this fix it?FIX 2Remove features your plan doesn't cover
- 01Check whether the project uses Audio to Text or other Business features
- 02Create a new project without them, or upgrade to Business
Did this fix it?FIX 3Check your plan status
- 01Open Workspace Settings > Subscription
- 02Confirm the plan is active and not paused or cancelled
Did this fix it?FIX 4Ask support to activate the plan
- 01Use live chat or email support@murf.ai with your invoice
- 02Support can activate the plan from the backend
Did this fix it?
Symptoms
Download button asks you to upgrade, or downloads fail, even though you just paid.
Why it happens
- C-01Free plan never allows downloads
- C-02New plan not processed yet
- C-03Logged into a different email than the one that bought the plan
- C-04Project uses a feature your plan doesn't include (Audio to Text is Business-only)
- C-05Plan expired after cancellation or pause
// this guide also covers
- murf ai can't download
- murf download not working
- murf ai download greyed out
Still not working?
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