// troubleshooting guide · murf ai

How to Cancel Murf AI Subscription

Status
Ongoing
platforms:
Web, iOS
updated:
November 15, 2026
reports:
4
Method
how we research
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RUNBOOK · murf-ai/cancel5 FIXES

// quick answer

Cancel in Workspace Settings > Subscription > Cancel Plan at least a day before renewal. Access lasts until the period ends; refunds only within 24 hours of purchase with under 10 minutes used.

Most likely fix: Cancel on the web

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Cancel on the web

    1. 01Sign in at murf.ai as the workspace Owner or Admin
    2. 02Go to Workspace Settings (murf.ai/user/profile/workspace) > Subscription
    3. 03Click Cancel Plan, then Continue to cancel
    4. 04Pick a reason, add a comment if you want, and confirm
    5. 05Do it at least one day before the renewal date
    Did this fix it?
  2. FIX 2Pause instead (up to 30 days)

    1. 01Click Cancel Plan and choose the pause option
    2. 02The pause starts after the current billing period and lasts at most 30 days
    3. 03You keep carried-over VGT, but can't edit or render; billing resumes automatically
    Did this fix it?
  3. FIX 3Request a refund if eligible

    1. 01Murf only refunds within 24 hours of purchase when under 10 minutes of voice generation was used
    2. 02Email support@murf.ai or use live chat with your invoice
    3. 03Stop using the account while you wait; refunds take 1-3 business days
    Did this fix it?
  4. FIX 4Cancel a second account you forgot

    1. 01Log in to every Murf account you may have (personal and work emails)
    2. 02Check Billing & Payments in each for active plans
    3. 03Cancel the extra plan and remove its saved card
    Did this fix it?
  5. FIX 5Cancel an iOS App Store subscription

    1. 01If you subscribed in the iPhone app, open Settings > [your name] > Subscriptions
    2. 02Select Murf and tap Cancel Subscription
    3. 03Request refunds from Apple at reportaproblem.apple.com
    Did this fix it?

Symptoms

You want to stop Murf billing, avoid an auto-renewal, or get money back after an unwanted charge.

Why it happens

  • C-01Plans auto-renew monthly or yearly by default
  • C-02Cancel flow offers a pause first
  • C-03Each Murf account (personal and work email) is billed separately
  • C-04Only workspace Owners/Admins can manage billing

// this guide also covers

  • cancel murf ai
  • murf ai refund
  • how to cancel murf subscription
  • murf cancel plan

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