// troubleshooting guide · murf ai
How to Cancel Murf AI Subscription
- Status
- Ongoing
- platforms:
- Web, iOS
- updated:
- November 15, 2026
- reports:
- 4
- Method
- how we research
RUNBOOK · murf-ai/cancel5 FIXES
// quick answer
Cancel in Workspace Settings > Subscription > Cancel Plan at least a day before renewal. Access lasts until the period ends; refunds only within 24 hours of purchase with under 10 minutes used.
Most likely fix: Cancel on the web
How to fix it
// try these in order, the most common fix is first
FIX 1Cancel on the web
- 01Sign in at murf.ai as the workspace Owner or Admin
- 02Go to Workspace Settings (murf.ai/user/profile/workspace) > Subscription
- 03Click Cancel Plan, then Continue to cancel
- 04Pick a reason, add a comment if you want, and confirm
- 05Do it at least one day before the renewal date
Did this fix it?FIX 2Pause instead (up to 30 days)
- 01Click Cancel Plan and choose the pause option
- 02The pause starts after the current billing period and lasts at most 30 days
- 03You keep carried-over VGT, but can't edit or render; billing resumes automatically
Did this fix it?FIX 3Request a refund if eligible
- 01Murf only refunds within 24 hours of purchase when under 10 minutes of voice generation was used
- 02Email support@murf.ai or use live chat with your invoice
- 03Stop using the account while you wait; refunds take 1-3 business days
Did this fix it?FIX 4Cancel a second account you forgot
- 01Log in to every Murf account you may have (personal and work emails)
- 02Check Billing & Payments in each for active plans
- 03Cancel the extra plan and remove its saved card
Did this fix it?FIX 5Cancel an iOS App Store subscription
- 01If you subscribed in the iPhone app, open Settings > [your name] > Subscriptions
- 02Select Murf and tap Cancel Subscription
- 03Request refunds from Apple at reportaproblem.apple.com
Did this fix it?
Symptoms
You want to stop Murf billing, avoid an auto-renewal, or get money back after an unwanted charge.
Why it happens
- C-01Plans auto-renew monthly or yearly by default
- C-02Cancel flow offers a pause first
- C-03Each Murf account (personal and work email) is billed separately
- C-04Only workspace Owners/Admins can manage billing
// this guide also covers
- cancel murf ai
- murf ai refund
- how to cancel murf subscription
- murf cancel plan
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