Namely Time Off Request Not Working
Quick answer
A time-off request fails in Namely when the policy is not assigned, you have no available balance, or your manager approver is missing. Your HR admin can fix the policy or approver.
Most likely fix: Check your balance and policy
How to fix it
Try these in order — the most common fix is first.
1. Check your balance and policy
- Open the time off section of your profile
- Confirm a policy and balance are listed
Did this fix it?2. Confirm your manager
- Check your profile shows the correct manager
- Ask HR to set one if blank
Did this fix it?3. Ask HR to adjust the policy
- HR can assign policies and correct accruals
- Ask HR to submit the request on your behalf if needed
Did this fix it?
Symptoms
Request button missing, balance shows zero, or the request never reaches your manager.
Why it happens
- Time-off policy not assigned
- No manager or approver set on your profile
- Accrual balance zero or not yet accrued
- Overlapping request or blackout dates
This guide also covers
- namely time off
- namely pto request not working
- namely request time off
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