Namely Billing and Hidden Fees
Quick answer
Namely lists only Namely Now from about $9 per employee per month; the other plans are quote-only and implementation, onboarding and managed payroll are extra. Get every fee in writing before signing.
Most likely fix: Request an itemized invoice
How to fix it
Try these in order — the most common fix is first.
1. Request an itemized invoice
- Ask your account manager for line items per fee
- Compare with your signed order form
Did this fix it?2. Dispute in writing
- Send the discrepancy and contract clause to your account manager
- Ask for a credit or corrected invoice
Did this fix it?
Symptoms
Invoice higher than quoted, extra line items.
Why it happens
- Implementation and onboarding fees
- Managed payroll add-on
- Per-employee minimums
- Plan quoted by quote only
This guide also covers
- namely hidden fees
- namely pricing
- namely billing
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The same problem in other apps
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