How to Cancel BambooHR Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Find out your term type

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   1. Open your Order Form or ask your account owner whether the subscription is Month-to-Month or Extended Term.
   2. The Terms of Service say the Subscription Term is set in the Order Form.
   Did this fix it? Yes No

2. 2. Cancel a month-to-month plan

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   1. Contact BambooHR (account team or support) and request cancellation in writing.
   2. Cancellation takes effect on the last day of the subscription month in which you cancel.
   3. Prepaid unearned fees are refunded, but you lose the prepayment discount for the months used and are charged the difference.
   Did this fix it? Yes No

3. 3. Stop an extended-term renewal

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   1. Give notice of non-renewal at least 60 days before the current term expires, in writing, and keep a copy.
   2. Check your Order Form: minimum fees based on employee and product minimums apply for the whole term.
   3. Early exit is generally not refundable, except if BambooHR fails to provide the service and does not cure within 30 days of your written notice.
   Did this fix it? Yes No

4. 4. Export your data before it ends

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   1. Download your Customer Data within 30 days after expiration or termination, after which it is deleted.
   2. If you used BambooHR Payroll, BambooHR may keep payroll data for 7 years for legal and tax reasons.
   3. Export reports, employee files and time off history before the end date.
   Did this fix it? Yes No

5. 5. Dispute a price increase instead

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   1. Month-to-month customers get at least 60 days' notice of price changes and can cancel before the new price starts.
   2. Extended-term prices are fixed during the term; changes apply to the next renewal with 60 days' notice.
   Did this fix it? Yes No

Symptoms

You want to stop using BambooHR, or you were charged after the term ended and the contract renewed.

Why it happens

• Extended-term subscription renewed automatically for 12 months
• Notice window of 60 days before term end was missed
• Month-to-month cancellation takes effect only at month end
• Minimum fees still apply for the full extended term

This guide also covers

• cancel bamboohr
• bamboohr cancellation
• bamboohr contract termination notice
• bamboohr refund

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Gusto Subscription (Gusto)
• How to Cancel Deel (End a Contract or Close Your Account) (Deel)

Other BambooHR errors

• BambooHR Login Not Working
• BambooHR 2-Step Login Not Working
• BambooHR Time Off Request Not Showing
• BambooHR Time Off Approval Going to the Wrong Person