BambooHR 2-Step Login Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Ask an admin to reset it from Settings

   Copy steps
   1. Go to Settings > Login Settings.
   2. Click the gear icon and select Reset Employee's 2-Step Login.
   3. Pick the employee from the list of people with 2-Step Login enabled.
   Did this fix it? Yes No

2. 2. Reset it from the employee profile

   Copy steps
   1. Open the employee's profile, click the three-dot menu and hover over Security.
   2. Select Reset 2-Step Login and confirm with Yes, Reset.
   3. The employee is prompted to set up a method on next login.
   Did this fix it? Yes No

3. 3. Delegate resets to HR staff

   1. Admins can allow custom access level users to reset an employee's 2-Step Login; the feature must be enabled first.
   Did this fix it? Yes No

4. 4. Check whether the prompt applies

   1. Only username and password logins get a 2-Step code prompt; SSO and Google/Microsoft sign-ins do not.
   Did this fix it? Yes No

Symptoms

BambooHR asks for a code you cannot provide, the code is rejected, or you changed phones.

Why it happens

• Authenticator app moved to a new device
• SMS codes not delivered
• Admin locked out of their own account
• Custom access level lacks permission to reset 2-Step

This guide also covers

• bamboohr 2fa not working
• bamboohr reset two step login
• bamboohr verification code not received

The same problem in other apps

All login, account & activation guides →

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• Deel Identity Verification Stuck or Rejected (Deel)

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