BambooHR Time Off Approval Going to the Wrong Person
Quick answer
Approvals follow the Reports To field and the policy's workflow. A user with Edit and Manage Time Off in a custom access level can also appear as an approver.
Most likely fix: Update Reports To
How to fix it
Try these in order — the most common fix is first.
1. Update Reports To
- Edit the Job tab of affected employees to the correct manager.
Did this fix it?2. Audit custom access levels
- Check access levels for Edit and Manage Time Off and remove it from users who should not approve.
Did this fix it?3. Rebuild the workflow
- Open the time off policy approval settings, remove duplicates and put approvers in the order you want.
Did this fix it?
Symptoms
Someone outside the intended chain sees or gets asked to approve time off.
Why it happens
- Reports To field outdated after a reorg
- Custom access level grants Edit and Manage Time Off
- Workflow lists approvers in the wrong order or twice
This guide also covers
- bamboohr time off approval wrong person
- bamboohr approver not showing
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