BambooHR Time Off Request Not Showing

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the Reports To field

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   1. Open the employee profile > Job tab and confirm the Reports To person is correct.
   2. Fix and ask the employee to resubmit if needed.
   Did this fix it? Yes No

2. 2. Look in the Inbox

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   1. Managers can find pending requests in their BambooHR Inbox even when the email did not arrive.
   2. Admins can see the request on the employee's Time Off tab.
   Did this fix it? Yes No

3. 3. Review the approval workflow

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   1. Check Settings > Time Off > approvals for the policy.
   2. With multi-level workflows only the first approver gets the notification; later approvers see it after the first acts.
   3. Remove duplicate approvers; a person listed twice has their first approval skipped.
   Did this fix it? Yes No

Symptoms

An employee submitted time off but the manager sees nothing, or no email arrived.

Why it happens

• Reports To field on the Job tab is empty or wrong
• Multi-level approval workflow: only the first approver is notified
• Same person listed twice in the workflow
• Manager relies on email instead of the Inbox

This guide also covers

• bamboohr time off request not showing
• bamboohr time off not going to manager
• bamboohr pto request missing

The same problem in other apps

All missing or lost data guides →

• Gusto Direct Deposit Late or Missing (Gusto)

Other BambooHR errors

• How to Cancel BambooHR Subscription
• BambooHR Login Not Working
• BambooHR 2-Step Login Not Working
• BambooHR Time Off Approval Going to the Wrong Person