How to Cancel Neon Plan and Stop Billing

How to fix it

Try these in order — the most common fix is first.

1. 1. Downgrade to Free in the Console

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   1. Open console.neon.tech, go to Billing
   2. Choose Change plan and select Free
   3. Check you are within Free limits (1 GB per project, 10 branches) or reduce data first
   Did this fix it? Yes No

2. 2. What happens to data

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   1. Over-limit Free projects have writes blocked; data is not deleted when limits are hit
   2. Back up with pg_dump from the direct connection string if you are leaving
   Did this fix it? Yes No

3. 3. Delete projects too

   1. Console, Project, Settings, General, Delete project (recoverable for 7 days)
   Did this fix it? Yes No

4. 4. Refunds

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   1. Neon bills for usage with no monthly minimum; invoices under $0.50 are not collected
   2. Billing disputes: contact Neon support (not confirmed policy for refunds)
   Did this fix it? Yes No

Symptoms

You are still billed after deleting projects, or want to stop paying.

Why it happens

• Paid plan is usage-based and stays active until you downgrade
• Billed through Vercel or other marketplace integrations in some cases

This guide also covers

• cancel neon subscription
• neon stop billing
• neon downgrade free plan
• neon refund

The same problem in other apps

All billing, cancellation & refunds guides →

• Supabase 'Canceling Statement Due to Statement Timeout' (Supabase)
• PlanetScale Unexpected Bill: Storage, Backups and Transfer (PlanetScale)
• Railway Services Stopped: Trial Credits Ran Out (Railway)
• How to Cancel Render and Delete Services (Render)

Other Neon errors

• Neon Connection Timeout After Scale to Zero (Cold Start)
• Neon "Remaining Connection Slots Are Reserved" (Too Many Connections)
• Neon Compute Time Quota Exceeded (Free Plan Limit Reached)
• Neon Free Plan Storage Limit Reached (Writes Blocked)
• Neon Cannot Create Branch: Branch Limit Reached
• Neon Prisma or Drizzle Migration Fails (Pooled Connection)
• Neon SSL Required Error (Connection Is Insecure)
• Neon "The Endpoint ID Is Not Specified" / Password Authentication Failed