PayPal Dispute Lost: Seller Appeals
Quick answer
Sellers who lose a PayPal dispute can often only appeal with new evidence. Official sources give no guaranteed appeal; a card chargeback by the buyer is separate.
Most likely fix: Read the decision
How to fix it
Try these in order — the most common fix is first.
1. Read the decision
- Open the case in Resolution Center and see whether appeal is offered
Did this fix it?2. Appeal with new evidence
- Submit proof not already provided, such as signed delivery or matching address tracking
- Do it quickly; do not repeat old evidence
Did this fix it?3. Prevent repeats
- Ship with tracking to the transaction address and keep proof
- Respond to disputes within PayPal's deadline
Did this fix it?4. Know the buyer window
- Buyers can open a dispute within 180 days of payment per PayPal
Did this fix it?
Symptoms
Buyer opened an item not received or not as described claim and PayPal ruled against you despite proof.
Why it happens
- Tracking does not match buyer address
- No signature or proof of delivery
- Item significantly not as described
- Digital goods are not covered
This guide also covers
- paypal dispute lost
- paypal seller protection denied
- paypal appeal dispute
- paypal sided with buyer
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