Perplexity App Crashing or Freezing
Quick answer
Clear the cache, update the app, then reinstall. Your history is stored on the server and returns after signing in.
Most likely fix: Android
How to fix it
Try these in order — the most common fix is first.
1. Android
- Settings > Apps > Perplexity > Storage > Clear cache
- Force stop and reopen
- Update from Google Play
Did this fix it?2. iPhone
- Update from the App Store
- Offload the app in Settings > General > iPhone Storage, then reinstall
Did this fix it?3. Last resort
- Sign out, uninstall, reinstall, sign in
- Report with the in-app feedback option
Did this fix it?
Symptoms
The iOS or Android app crashes on launch, freezes or shows a blank screen.
Why it happens
- Outdated app version
- Corrupt cache
- Low device storage
- Account session problem
This guide also covers
- perplexity app crashing
- perplexity app not working
- perplexity app not loading
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