Perplexity Not Working or Not Loading
Quick answer
When Perplexity shows a blank page or endless spinner, the cause is usually an outage, VPN, extension or corrupted site data. Test incognito first.
Most likely fix: Check status
How to fix it
Try these in order — the most common fix is first.
1. Check status
- Visit status.perplexity.ai
- Look for current incidents
Did this fix it?2. Test in a clean browser
- Open an incognito or private window
- Disable all extensions, especially ad blockers and VPN extensions
- Hard reload with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
Did this fix it?3. Reset local data
- Clear site data for perplexity.ai only (Chrome: Settings > Privacy > Clear browsing data)
- Sign in again
Did this fix it?4. Change network or browser
- Turn off VPN or switch servers
- Try another network
- Try Chrome or Edge instead of Safari or Firefox
Did this fix it?
Symptoms
Perplexity loads a blank page, spins forever, loops on a verification check or does not respond to queries.
Why it happens
- Active outage
- VPN or firewall blocking
- Ad blocker or privacy extension
- Corrupted cache or cookies
- Browser-specific bug (Safari or Firefox)
This guide also covers
- perplexity not working
- perplexity not loading
- perplexity down
- is perplexity down
Still not working?
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