How to Cancel Perplexity Pro or Max Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web (Pro or Max)

   Copy steps
   1. Sign in at perplexity.ai
   2. Open Settings and scroll to Subscription
   3. Click Manage Subscription
   4. Choose Cancel subscription and confirm
   5. Check that Settings now shows the plan as canceled
   Did this fix it? Yes No

2. 2. Cancel on iPhone or iPad

   Copy steps
   1. Open the App Store and tap your profile icon
   2. Tap Subscriptions
   3. Select Perplexity - Ask Anything
   4. Tap Cancel subscription
   Did this fix it? Yes No

3. 3. Cancel on Android (Google Play)

   Copy steps
   1. Open Google Play and tap your profile or settings icon
   2. Tap Payments & subscriptions > Subscriptions
   3. Select Perplexity - Ask Anything
   4. Tap Cancel subscription
   Did this fix it? Yes No

4. 4. Cancel on Samsung Galaxy Store

   Copy steps
   1. Open Galaxy Store signed in with the subscribing account
   2. Open the menu and tap Subscriptions
   3. Select Perplexity and choose Unsubscribe
   Did this fix it? Yes No

5. 5. Request a refund (only inside the window)

   Copy steps
   1. EU, UK, Turkey: 14 days; South Korea, Brazil: 7 days; elsewhere 24 hours (monthly) or 72 hours (annual per refunds article; the Max article says 48 hours)
   2. Web: perplexity.ai/pro > Manage Subscription > Cancel Plan, then use the refund option shown, or Help > Contact Support
   3. iOS: request via reportaproblem.apple.com; Android: contact Perplexity support with your Google Play email
   4. Only one refund is granted per subscription, so send a single request
   Did this fix it? Yes No

6. 6. If you are still charged after cancelling

   Copy steps
   1. Confirm Settings shows the subscription as canceled
   2. Check the App Store or Google Play for a second active Perplexity subscription
   3. Contact Help > Contact Support; if unresolved, dispute with your card issuer
   Did this fix it? Yes No

Symptoms

You want to stop Perplexity Pro or Max renewing, or you are still being charged after cancelling.

Why it happens

• Subscription was bought through Apple, Google Play or Galaxy Store and must be cancelled there
• Deleting the account does not cancel the subscription
• Annual plan renews automatically
• Cancelled on the wrong account or email

This guide also covers

• cancel perplexity
• cancel perplexity pro
• perplexity refund
• how to cancel perplexity subscription
• cancel perplexity max

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Google Gemini Subscription (Google AI Plus, Pro, Ultra) (Google Gemini)

Other Perplexity errors

• Perplexity 'Something Went Wrong' Error
• Perplexity Not Working or Not Loading
• Perplexity Login Not Working
• Perplexity Pro Limit Reached: Why It Happens
• Why Is Perplexity So Slow?
• Perplexity File Upload Not Working
• Perplexity App Crashing or Freezing
• Perplexity Wrong Answers and Fake Citations